Our support approach
After registering, you can reach us via the support email shown in the footer on every page. Please provide your registered email and a detailed description of your issue (screenshots are helpful). For dashboard or data questions, specify the asset, view, and timestamp if possible to aid replication.
For queries about deposits or third-party brokerage integrations, note that Moor Captron does not hold crypto assets or execute trades. If your question relates to a third-party service (e.g., payment provider or exchange connection), we will direct you to the proper contact and clarify responsibilities.
Moor Captron support covers account access, dashboard functionality, data feed explanations, affiliate programme assistance, content inquiries, and general site help. It does not offer personalised investment advice, price predictions, guaranteed earnings, or tax guidance. For those, seek qualified advice in your jurisdiction.
Official contacts and security
Response times vary based on workload and request complexity. For urgent access issues (e.g., login problems), include "account access" in your email subject for priority routing. Never send passwords, seed phrases, private keys, or one-time codes to anyone claiming to be Moor Captron — legitimate support will never ask for these.
Prefer a guided experience? Return to the homepage, complete registration, and follow the onboarding steps. The About page explains the platform, and the FAQ covers common setup, data, and affiliate questions.
Be vigilant against impersonation attempts. Fraudulent communications sometimes mimic Moor Captron logos and language. Verify sender domains, check links before clicking, and confirm unusual requests by contacting support through the official address on the site — never via suspicious message links.
If you discover content using the Moor Captron name that promises guaranteed returns, fake celebrity endorsements, or promotes off-platform crypto "opportunities," please report it to support for investigation. Protecting trust and communication integrity is central to our mission.
